Refund Policy

Last updated: 3 November 2026

All sales are final

Our pieces are made in small runs and sold from stock. Every order is final: we don't offer returns, exchanges or refunds for a change of mind or the wrong size, and orders can't be cancelled once placed.

Check the size guide on each product page before you order. It has flat measurements in centimetres. Between sizes? Email hello@houseof22yards.com before you order and we'll help.

Wrong size, caught early? Email us with your order number before your order is dispatched. If your size is still in stock, we'll swap it, free.

Damaged, faulty or wrong items

If your order arrives damaged, faulty, or isn't what you ordered, email hello@houseof22yards.com within 48 hours of delivery with your order number and photos of the item and the packaging. We'll send a replacement, or refund you in full if we can't, and arrange the pickup at our cost. Refunds go back to your original payment method within 5–7 business days of the pickup reaching us.

Washed and distressed finishes are part of the design: small variations in colour, fading and print texture between pieces are intended and aren't a fault.

If we can't fulfil your order

If something on our side means we can't send your order, we'll tell you and refund you in full to your original payment method within 5–7 business days.

Grievance officer

As required by the Consumer Protection (E-Commerce) Rules, 2020:

Bhaawarth Shakadwipee, Grievance Officer
House Of 22 Yards (sole proprietor: Bhaawarth Shakadwipee)
1004, Sunday Hotel & Residences, Gurugram Golf Course Extension Road, Sector 71, Gurugram, Haryana 122004
Email: hello@houseof22yards.com

We acknowledge complaints within 48 hours and resolve them within one month.